FAQ

  • Order Info

  • What payment methods do you accept?

    We accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, JCB, and Diner’s Club.

  • Do you price match?

    We would love to, however due to licensing restrictions we cannot. All of our products are officially licensed, competitively priced, and include free US standard shipping.

  • Where is my order confirmation email?

    If you are missing emails from Sons of Gotham, check your email account’s Spam or Junk folder to ensure the message was not filtered.  To ensure you receive all email notifications from Sons of Gotham please add email@sonsofgotham.com  to your address book.  Feel free to contact us if you would like us to resend your confirmation email.

  • Shipping

  • What shipping method do you use?

    We offer multiple shipping options:

     

     Method Processing Time Shipping time Price
    Standard 2-5 Business Days 3-5 Business Days $7.95
    Fast: USPS Priority 2-5 Business Days 2-3 Business Days $9.95
    Faster:UPS 2nd Day Air 2-5 Business Days 2 Business Days  $24.95
    Fastest: UPS Next Day Air 2-5 Business Days 1 Business Day $34.95

     

  • Can you ship internationally?

    Currently due to licensing regulations, we are unable to offer international shipping at this time. With that being said, please make sure to bookmark Sons of Gotham and check back regularly as these regulations may change.

  • Do you offer free shipping?

    Yes we do offer free shipping with no order minimum required on all orders shipping to the United States.

  • What do I do if my tracking number states my package was delivered but I still haven’t received it?

    No worries!  Sometimes orders are marked delivered by USPS but does not get dropped off until a later date.

    Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package.

    If all else fails, contact your local USPS post office as they may have your package(s).

  • Returns

  • What is your return policy?

    All of our returns are free. 30 days for a full refund or for an exchange or store credit.

    To start your return please go to our return center: returns.sonsofgotham.com

  • I received the wrong shirt, what should I do?

    Yikes! Please email us your order number and a photo of the shirt you received and someone will contact you within 1 day to reship the correct shirt. We are sorry to hear this happened and if you have any questions please call 888-766-7442.

  • My shirt is damaged, what should I do?

    Yikes! Please email us your order number and a photo of the item you received and someone will contact you within 1 business day to reship the correct item. We are sorry to hear this happened and if you have any questions please call us at 888-766-7442.

Frequently Asked Questions

Order Info

What payment methods do you accept?

We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Paypal, Apple Pay.

Where is my order confirmation email?

If you haven't received emails from Sons of Gotham, please check your email account's Spam or Junk folder to ensure our messages haven't been filtered. To make sure you receive all email notifications from us, please add email@sonsofgotham.com to your address book. If you need us to resend your confirmation email, feel free to contact us.

Can I change or cancel my order?

Once an order is placed, it is immediately processed and queued for printing in our system. If you wish to cancel your order, it is essential to contact us within 12 hours of placing the order. However, please be aware that even within this time frame, canceling an order may not always be possible due to our streamlined order fulfillment process. We recommend reaching out to our customer support team as soon as you decide to cancel your order to explore the available options. Your satisfaction is important to us, and we will do our best to assist you within the given timeframe

Do you offer discounts for students, teachers, or military members?

Yes, we are proud to offer military discounts to show our appreciation for the service and sacrifice of our military members. Unfortunately, at this time, we do not offer specific discounts for students or teachers. However, we regularly run promotions and discounts for all customers, so be sure to keep an eye on our website and newsletters for opportunities to save on our products. Thank you for your understanding and support.

Shipping

What shipping method do you use?

We utilize USPS First Class Mail, also known as Ground Advantage, for shipping our products. Currently, we do not offer expedited shipping options. Rest assured, our standard shipping method is designed to ensure safe and reliable delivery of your order. If you have any specific shipping inquiries or concerns, please feel free to reach out to our customer support team, and we'll be happy to assist you. Your satisfaction and a smooth delivery experience are our top priorities.

Can you ship internationally?

At this time, we are unable to offer international shipping due to licensing regulations. However, please keep Sons of Gotham bookmarked and check back regularly, as these regulations may change in the future.

Do you offer free shipping?

Yes, we provide free shipping with no minimum order requirement for all orders shipped within the United States.

Where is my order my tracking states my order is delivered but I still haven't received it?

No need to worry! Sometimes, USPS marks orders as delivered before they're actually dropped off. Here are some steps to take:

  • Check with others at your address or neighbors to see if someone else received the package.
  • If you can't locate the package, contact your local USPS post office, as they may have information about your package's whereabouts.

Returns

What is your return policy?

Our return process is hassle-free. You have 30 days to request a full refund, exchange, or store credit for your purchase. To initiate a return, please visit our return center at account.sonsofgotham.com.

I received the wrong shirt, what should I do?

Oops! If you received the wrong shirt, please email us your order number along with a photo of the shirt you received. Our team will contact you within one day to arrange the shipment of the correct shirt. We apologize for any inconvenience, and if you have further questions, call us at 888-766-7442.

My shirt is damaged, what should I do?

Oh no! If your shirt is damaged, please email us your order number along with a photo of the damaged item. Someone from our team will reach out to you within one business day to arrange for the replacement of the damaged item. We're sorry to hear about this issue, and if you have additional questions, feel free to call us at 888-766-7442.

Product Info

What type of material are the shirts made of?

Our clothing is available in various materials, including 100% cotton, 100% polyester, or a polyester and cotton blend. You can find material details on each product page.

Is customization available?

Due to licensing agreements, our designs are approved by the licensor and cannot be altered or customized in any way.

How do I determine sizing?

To find the best size for you, please refer to the sizing chart provided on each product page. This chart will help you choose the right fit for your needs.

What types of shirts do you offer?

We take pride in offering a wide variety of shirt styles to cater to diverse preferences and occasions, including:

  • Regular T-shirts: Classic and comfortable for everyday wear.
  • Slim Fit T-shirts: Tailored for a more form-fitting and modern look.
  • Premium Slim Fit Shirts: Elevate your style with our high-quality, tailored slim fit shirts.
  • Ringer Shirts: Stylish shirts with contrasting collar and sleeve accents.
  • Tank Tops: Ideal for warm weather or casual, sleeveless style.
  • Heather T-shirts: Featuring heathered fabric for a unique textured appearance.
  • All Over Print T-shirts: Versatile shirts suitable for costumes or personalized, eye-catching designs.

Our range of shirt styles ensures that you can find the perfect fit and look for any occasion. Whether you prefer a classic, tailored, or unique design, we have options to match your individual style.