Frequently Asked Questions
Order Info
What payment methods do you accept?
We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Paypal, Apple Pay.
Where is my order confirmation email?
If you haven't received emails from Sons of Gotham, please check your email account's Spam or Junk folder to ensure our messages haven't been filtered. To make sure you receive all email notifications from us, please add email@sonsofgotham.com to your address book. If you need us to resend your confirmation email, feel free to contact us.
Can I change or cancel my order?
Once an order is placed, it is immediately processed and queued for printing in our system. If you wish to cancel your order, it is essential to contact us within 12 hours of placing the order. However, please be aware that even within this time frame, canceling an order may not always be possible due to our streamlined order fulfillment process. We recommend reaching out to our customer support team as soon as you decide to cancel your order to explore the available options. Your satisfaction is important to us, and we will do our best to assist you within the given timeframe
Do you offer discounts for students, teachers, or military members?
Yes, we are proud to offer military discounts to show our appreciation for the service and sacrifice of our military members. Unfortunately, at this time, we do not offer specific discounts for students or teachers. However, we regularly run promotions and discounts for all customers, so be sure to keep an eye on our website and newsletters for opportunities to save on our products. Thank you for your understanding and support.
Shipping
What shipping method do you use?
We utilize USPS First Class Mail, also known as Ground Advantage, for shipping our products. Currently, we do not offer expedited shipping options. Rest assured, our standard shipping method is designed to ensure safe and reliable delivery of your order. If you have any specific shipping inquiries or concerns, please feel free to reach out to our customer support team, and we'll be happy to assist you. Your satisfaction and a smooth delivery experience are our top priorities.
Can you ship internationally?
At this time, we are unable to offer international shipping due to licensing regulations. However, please keep Sons of Gotham bookmarked and check back regularly, as these regulations may change in the future.
Do you offer free shipping?
Yes, we provide free shipping with no minimum order requirement for all orders shipped within the United States.
Where is my order my tracking states my order is delivered but I still haven't received it?
No need to worry! Sometimes, USPS marks orders as delivered before they're actually dropped off. Here are some steps to take:
- Check with others at your address or neighbors to see if someone else received the package.
- If you can't locate the package, contact your local USPS post office, as they may have information about your package's whereabouts.
Returns
What is your return policy?
Our return process is hassle-free. You have 30 days to request a full refund, exchange, or store credit for your purchase. Notice: A restocking fee may be charged at our discretion. To initiate a return, please visit our return center at account.sonsofgotham.com.
I received the wrong shirt, what should I do?
Oops! If you received the wrong shirt, please email us your order number along with a photo of the shirt you received. Our team will contact you within one day to arrange the shipment of the correct shirt. We apologize for any inconvenience, and if you have further questions, call us at 888-766-7442.
My shirt is damaged, what should I do?
Oh no! If your shirt is damaged, please email us your order number along with a photo of the damaged item. Someone from our team will reach out to you within one business day to arrange for the replacement of the damaged item. We're sorry to hear about this issue, and if you have additional questions, feel free to call us at 888-766-7442.
Product Info
What type of material are the shirts made of?
Our clothing is available in various materials, including 100% cotton, 100% polyester, or a polyester and cotton blend. You can find material details on each product page.
Is customization available?
Due to licensing agreements, our designs are approved by the licensor and cannot be altered or customized in any way.
How do I determine sizing?
To find the best size for you, please refer to the sizing chart provided on each product page. This chart will help you choose the right fit for your needs.
What types of shirts do you offer?
We take pride in offering a wide variety of shirt styles to cater to diverse preferences and occasions, including:
- Regular T-shirts: Classic and comfortable for everyday wear.
- Slim Fit T-shirts: Tailored for a more form-fitting and modern look.
- Premium Slim Fit Shirts: Elevate your style with our high-quality, tailored slim fit shirts.
- Ringer Shirts: Stylish shirts with contrasting collar and sleeve accents.
- Tank Tops: Ideal for warm weather or casual, sleeveless style.
- Heather T-shirts: Featuring heathered fabric for a unique textured appearance.
- All Over Print T-shirts: Versatile shirts suitable for costumes or personalized, eye-catching designs.
Our range of shirt styles ensures that you can find the perfect fit and look for any occasion. Whether you prefer a classic, tailored, or unique design, we have options to match your individual style.